Privacy policy

In compliance with the European Data Protection Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD), GAUTIER FRANCE is committed to protecting the personal data of the persons concerned.

The purpose of this personal data processing policy is to inform users of the GAUTIER FRANCE website.

What data is collected?

The data likely to be processed is as follows:

• First name(s), Last name(s), Title
• Postal address, Postcode, Town, Country
• Landline and/or mobile telephone number, e-mail address
  Online identifiers and passwords
• Electronic identification data available on your devices (‘cookies’ or ‘IP addresses’)
• Activity data on the GAUTIER site (actions taken, date of visit, type of pages visited, etc.)

When is this data likely to be collected?

Our users' personal data may be collected:

• When browsing our website
• When creating an account on our website
• When answering a form on our website
• When subscribing to our newsletter
• When you agree to receive a catalogue or commercial offers
• When taking part in competitions on our own site or on partner sites
• When requesting an estimate in shop
• When ordering our products on our website or in shop

Why is this data collected?
Data is collected for a variety of reasons and purposes.

It is useful for the purpose of assisting our users: creating and accessing your personal online space, answering your questions, managing commercial relations for a quote, an order and its delivery or invoicing, compiling statistics, etc.
This data may also be processed in the legitimate interests of GAUTIER FRANCE, in particular to combat fraud when paying for orders and to manage unpaid invoices.
The user's consent also conditions the collection of data. Consent is required for the sending of commercial information by e-mail or mobile message and for the proposal of points of sale closest to your place of residence in particular.

Who has access to your personal data?

Your personal data is collected by GAUTIER FRANCE for the purposes explained above, and by other joint data processors.
Your personal data may be passed on to our sub-contractors, in order to carry out the services related to your requests, necessary for the accomplishment of the tasks entrusted to them, such as delivery and assembly.
Personal data will not be transferred outside the European Union. It will not be transferred to third parties.
However, your data may be transmitted to the administrative authorities or to the forces of law and order, in justification of GAUTIER FRANCE's legal obligations, in particular during judicial and administrative requisitions.

How long do we keep your personal data?

Your data is kept for as long as it takes to fulfil the purpose for which it was collected. It is then archived, with restricted access, for a further period. It is stored for reasons strictly limited by law and for the legal retention and prescription periods.
Your bank details recorded with your consent are kept until your bank card expires. You may, however, delete your registered bank card.
Your non-recorded payment data, in accordance with the European regulation of 27 April 2016, is not kept beyond the transaction.
Supporting documents such as order forms, delivery notes and customer and supplier invoices are kept for 10 years, in accordance with the obligation set out in article 123-22 of the French Commercial Code. This means that the personal data contained in these supporting documents must be kept for 10 years.
Data relating to inactive customers will be deleted, in compliance with the principle of limiting the period for which data is kept, as laid down by the CNIL, i.e. 3 years from the last contact with the company. Your data will therefore be automatically deleted, and in particular you will no longer be included on our email and SMS mailing lists after 3 years of inactivity on our website.

How is your personal data protected?

GAUTIER FRANCE is committed to protecting your personal data through technical and organisational measures. GAUTIER FRANCE has appointed an RGPD committee whose mission is to guarantee the compliance of the processing implemented and to keep a register to notify the solutions and their processing.
GAUTIER FRANCE undertakes to ensure that no malicious use is made of your bank details, by entrusting a specialist external company with the task of carrying out the necessary, confidential and secure checks. During these checks, data relating to your bank card, your identification data and the purchases made with the card are collected.

What rights do you have to protect your personal data?
Our users have the right to manage their personal data:

• Right of access to data, and in particular to obtain a copy of it
• Right to rectify inaccurate information
• Right to erase information contained in databases
• Right to object to and withdraw consent for your appearance on the database files.
• The right to object to profiling, which removes the targeting of solicitations according to your centres of interest.
• The right to portability, relating to the transmission of personal data.
• The right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) if you consider that your personal data processing policy is contrary to the regulations in force.
• Right to an effective legal remedy against the supervisory authority or against the data controller or processor: against a legally binding decision of a supervisory authority concerning the data, or against the data controller if you consider that the rights conferred by the European Regulation have been violated by the use of personal data contrary to the Regulation.
• The right to be forgotten, which refers to the acceptance of a request to delete personal data.

How to exercise your rights :

To exercise your rights, you can contact GAUTIER FRANCE at any time:

• using this form
• or by post (with a copy of your identity document if you wish to exercise your rights)
• or by e-mail to the following address: rgpd@gautier.fr

If, after contacting us, you feel that your rights have not been respected, you may make a complaint to the complaints department of the Commission Nationale de l'Informatique et des libertés at CNIL - Service des plaintes - 3 place de Fontenoy - TSA 80715 - 75334 PARIS Cedex 07, or by Internet: https://www.cnil.fr/fr/plaintes

About cookies :

We use various cookies on the site to improve the interactivity of the site and our services.

What is a cookie?

A ‘cookie’ is a string of information, generally small in size and identified by a name, which may be sent to your browser by a website to which you connect. Your web browser will store it for a certain period of time and send it back to the web server each time you reconnect. Cookies have many uses: they can be used to memorise your customer ID with a merchant site, the current contents of your shopping basket, an identifier that can be used to track your browsing for statistical or advertising purposes, etc.

Find out more about cookies, how they work and how to block them

2 types of cookies are placed on the GAUTIER FRANCE SA website:

Internal cookies necessary for the site to function

These cookies enable the site to function optimally. You can object to them and delete them using your browser settings, however your user experience may be degraded.

• Tarteaucitron - Saves your cookie consent choices - 12 months
• has_js - Determines whether or not your browser accepts javascript - Session
• Local web storage - Allows you to store your email requests
• Matomo - Allows you to measure the website's audience

Third-party cookies designed to improve the interactivity of the site

The site may rely on certain services offered by third-party sites. These include:

• Links to social networks

These features use third-party cookies placed directly by these services. You can inform yourself at any time and configure your cookies to accept or reject them by going to the [Cookie management] page at the bottom of each page of the site. You can indicate your preference either for the site as a whole or for each service.